Privacy Policy

Last Updated: December 2024

Introduction

Silent Night Homes ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our contact forms. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information You Provide:

  • Name and contact information (phone number, email address)
  • Property address and details
  • Information about your property situation
  • Any additional details you choose to share in form submissions

Automatically Collected Information:

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Property Evaluation: To research and determine a fair market value for your property
  • Cash Offer Preparation: To prepare and present you with a competitive cash offer
  • Communication: To contact you regarding your property inquiry and our services
  • Transaction Processing: To facilitate potential real estate transactions
  • Service Improvement: To enhance our website and services
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

🔒 We Do NOT Sell Your Information

Silent Night Homes does not sell, rent, or trade your personal information to third parties for marketing purposes.

We May Share Information With:

  • Property Research Partners: Licensed appraisers, real estate professionals, and data providers to determine accurate property valuations for your benefit
  • Transaction Partners: Title companies, attorneys, inspectors, and other professionals necessary to complete real estate transactions
  • Service Providers: Trusted contractors, repair specialists, and other vendors when evaluating your property's condition and value
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets

Important: Any sharing is done solely to benefit you in receiving the most accurate property valuation and best possible cash offer. We require all third parties to maintain confidentiality and use your information only for the specified purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

  • Secure data transmission and storage
  • Limited access to personal information
  • Regular security assessments
  • Employee confidentiality agreements

5. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, contact us at [email protected] or call (707) 940-1313.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Property information may be retained for business records and potential future opportunities unless you request deletion.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Silent Night Homes

Email: [email protected]

Phone: (707) 940-1313

9. Policy Updates

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.